Skip to main content

Shipping policy

Sea Kids Shipping Policy

Last updated: 10 November 2025

Thank you for shopping with Sea Kids. This Shipping Policy outlines how and when your order will be delivered once it has been placed on our website.

 

Shipping Locations

Sea Kids currently ships to:

  • New Zealand
  • Australia

If you are located outside these regions, please contact us at hello@seakidsswimwear.com and we will let you know if we can ship to you.

 

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

During busy periods (launch days, promotions, holidays) processing times may extend to 2–4 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

 

Shipping Times & Rates

New Zealand

  • Standard Shipping: 2–4 business days
  • Rural Delivery: May take an additional 1–2 business days
  • Rates are calculated at checkout based on your address.

Australia

  • Standard Shipping: 4–10 business days (depending on destination)
  • Rates calculated at checkout.

Please note that delivery timeframes are estimates provided by our carriers and may be affected by delays outside our control.

 

Free Shipping

If we offer free shipping promotions (e.g. over a certain order value), these will be clearly advertised on our website.
Free shipping applies after discounts and is calculated on the final order amount.

 

Order Tracking

All Sea Kids orders include tracking.
You will receive your tracking link by email once your order has been dispatched. If you do not receive tracking, please contact us at hello@seakidsswimwear.com.

 

Incorrect Addresses

Please ensure your address is correct when checking out.
If an incorrect or incomplete address is provided and the parcel is returned to us, we will contact you to arrange re-delivery. Additional shipping fees may apply.

Sea Kids is not responsible for:

  • Delays caused by carriers
  • Parcels delivered to the wrong address due to customer error
  • Lost parcels where the customer has entered the wrong address

 

Lost, Missing, or Damaged Parcels

If your parcel does not arrive within the expected timeframe, please contact our team.
We will lodge an enquiry with the carrier on your behalf.

For damaged items, please notify us within 7 days of delivery with clear photos of the issue. We will replace the item in line with our Returns Policy.

 

Pre-Orders (If Applicable)

If an item is sold as a pre-order, this will be clearly stated on the product page.
Pre-order shipping timeframes are estimates and may vary depending on production and carrier delays.

Orders containing both pre-order and in-stock items may be shipped together or separately at our discretion.

 

Customs & Import Fees (Australia Orders)

Orders shipped to Australia may incur customs duties, taxes, or handling fees once they reach your country.
These charges are not included in our prices and are the responsibility of the customer.

Sea Kids is not responsible for delays caused by customs.

 

Contact Us

If you have any questions about shipping, please contact our team at:
hello@seakidsswimwear.com

     


    About Us

    At Sea Kids, everything we do is inspired by the love we have for our little ones. Like many parents, becoming a Mum changed the way I see the world, especially when it comes to keeping my children safe while they play, explore and make memories. I noticed how hard it was to find bright swimwear that not only looked great but also helped my kids stay visible in and around the water.

    So I set out to create swimwear that was both fun and vibrant, something that kids loved to wear and that parents could rely on. Designed with high visibility colours and fun prints, Sea Kids swimwear is made to stand out and support safer adventures in the water.

    QUICK LINKS
    Information
    American Express Apple Pay Google Pay Mastercard PayPalShop Pay Union PayVisa